Frequently Asked Questions...
Q: Are we scary?
A: The big question. Everyone's scare tolerance is different. What is scary to one individual may not scare the guest accompanying you. We try our best to scare and entertain you. Everyone is different.
--------------------------------------------------------------------------
Q: Are there any refunds on tickets? What if I change my mind as soon as I get to the front door and won't go in? Or say I only make it halfway through the haunted house, can I get my money back?
A: NO! There are NO REFUNDS! All ticket sales are final! Once you purchase your tickets and step foot on the grounds, it's game over for your pathetic souls!
---------------------------------------------------------------------------
Q: What age is suitable to attend your haunted house?
A: The Soul Reapers show no mercy on any soul, but kindly suggest NOT to bring children under the age of 13. Just remember, there are NO REFUNDS of any kind. All ticket sales are final. Make sure your child's soul is ready for the taking before purchasing their ticket.
---------------------------------------------------------------------------
Q: Can actors touch you?
A: Slight brushing, touches, or gestures pertaining to the show or atmosphere can take place. Our que actors and indoor actors may do slight brushing, bumps, or gestures for entertainment purposes. We strive to entertain you in the safest way possible and give a great show!
--------------------------------------------------------------------------
Q: Can you touch or hit an actor/worker?
A: Do you want to spend time in the clink? We have ZERO Tolerance for hitting or shoving of an actor or worker! So go ahead and be the 'tough guy!" On-site police will gladly escort you to your cold metal bunk for the remainder of the weekend.
--------------------------------------------------------------------------
Q: How long does it take to go through the actual haunted house?
A: About 20 minutes. Everyone goes at a different pace. Some faster, some slower. Some run through and others take their time and enjoy the atmosphere.
--------------------------------------------------------------------------
Q: How long will I wait in line?
A: Earlier in the season has much shorter wait time. The weekend before Halloween expect to wait much longer in line. Sometimes an hour or more. We do offer Fast-Pass Admission to cut down your wait time on these busy nights. Plan accordingly.
--------------------------------------------------------------------------
Q: Do I need to print and bring my tickets with me If I buy them online?
A: We do prefer you to, but if not, we can scan them off your phone or we are able to look up your order in the system with valid matching ID card.
--------------------------------------------------------------------------
Q: Do you have covered waiting?
A: Yes and No. Our line is outdoors on clear nights for everyone to take in the atmosphere. However, on nights of inclement weather we try our best to move our line under our shelter building. We are open rain, shine, or snow! SNOW?! Yes snow! We are, after all, located in Wisconsin and have had snow on Halloween! Our attractions are in separate buildings with a short 20-50 ft walk between buildings.
--------------------------------------------------------------------------
Q: Is parking free?
A: Yup! Plenty of parking! We are located at the Kenosha County Fairgrounds which provides an abundance of parking!
-----------------------------------------------------------------------------
Q: Can we be ejected from the grounds or haunted house?
A: YES! (without possible refund) We do not allow excessive foul language, unruly behavior, drugs or alcohol, and smoking is only allowed in designated areas. We want everyone to have a great time! Please be considerate of other visitors.
We are here to scare and entertain you! Everyone have a great time when visiting us!